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Return & Refund Policy

At Ne'ethoz Products & Design LLP, we prioritize your satisfaction and strive to provide you with the best quality fabrics and textiles. We understand that sometimes things don't go as planned, and we are here to assist you. Please review our return and refund policies carefully.

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Our Commitment to You

We are committed to delivering high-quality products and ensuring that you have a pleasant shopping experience with us. If you encounter any issues with your order, please contact us, and we will do our best to resolve them.

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Return Policy

  • Due to the nature of our products, we have specific guidelines for returns:

  • Non-Returnable Items: Fabrics and textiles, once cut or processed, are non-returnable and non-refundable. We encourage you to double-check your measurements and requirements before placing your order.

  • Damaged Products: If you receive a damaged product, please contact us within 7 days of delivery. We will require photographic evidence of the damage. Upon verification, we will offer a replacement or store credit, based on your preference.

  • Payment Process: Once the verification is completed, we shall refund the amount within 15 days.

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How to Request a Return or Refund

  • Contact Us: Reach out to our customer service team at info@ethoz.in or call us at +91 9971775993 within 7 days of receiving your order. Provide your order number and details of the issue.

  • Provide Evidence: For damaged products, please provide clear photographs of the issue to help us assess the situation.

  • Resolution: Upon verification, we will arrange for a replacement or issue store credit for the value of the damaged product. The order amount will be returned within 15 days.

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Important Notes

  • Order Accuracy: Please ensure all order details, including fabric type, color, and measurements, are correct before finalizing your purchase. We are here to assist you with any questions you may have before ordering.

  • Customer Service: Our team is always ready to help. If you have any concerns or need assistance with your order, don't hesitate to contact us. Your satisfaction is our top priority.

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Contact Information

For any questions or concerns regarding our return and refund policies, please contact us:

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Thank you for choosing Ne'ethoz Products & Design LLP. We value your trust and look forward to serving you with the highest quality fabrics and textiles.

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