Shipping Policy

At Ne'ethoz Products & Design LLP, we strive to ensure that your orders are delivered promptly and securely within India. Please review our shipping policy to understand our procedures and what you can expect when ordering from us.

Shipping Methods and Rates

Standard Shipping: We offer standard shipping for all orders within India. Shipping rates are calculated at checkout based on the weight and dimensions of your order, as well as your location.
Express Shipping: For faster delivery, we offer express shipping options at an additional cost. Rates and delivery times for express shipping will be calculated at checkout.
Free Shipping: We offer free standard shipping on orders above ₹5000 within India.

Processing Time

Order Processing: Orders are processed within 1-3 business days (excluding Sundays and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Custom Orders: Processing times for custom orders may vary based on the complexity and volume of the order. We will provide an estimated delivery time at the time of order confirmation.

Delivery Time

Standard Shipping: Typically, standard shipping takes 5-7 business days for most locations within India. Delivery times may vary based on your location and external factors beyond our control.
Express Shipping: Express shipping usually takes 2-3 business days for most locations within India. Delivery times may vary based on your location and external factors beyond our control.
Remote Areas: Delivery times to remote or rural areas may be longer than standard or express shipping times.

Order Tracking

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). You can track your order using the provided tracking number on the carrier’s website.

Shipping Address

Accuracy: Please ensure that the shipping address you provide is accurate and complete. Ne'ethoz Products & Design LLP is not responsible for orders shipped to incorrect or incomplete addresses.
Changes: If you need to change your shipping address after placing an order, please contact us immediately. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.

Shipping Restrictions

P.O. Boxes: We do not ship to P.O. boxes. Please provide a physical address for delivery.

Lost or Damaged Packages

Lost Packages: If your package is lost during transit, please contact us so we can assist you in locating it or filing a claim with the carrier.
Damaged Packages: If your package arrives damaged, please contact our customer service team within 7 days of receiving your order. Provide photographic evidence of the damage, and we will work with you to resolve the issue.

Additional Information

Customer Service: If you have any questions or concerns about your shipment, please reach out to our customer service team at support@ethoz.in or +91 +91 9971775993. We are here to assist you and ensure your satisfaction.

Shipping Costs: Shipping costs are non-refundable. If you receive a refund (store credit) due to a defective or damaged product, the cost of return shipping will be covered by Ne'ethoz Products & Design LLP.

Bulk Orders: For bulk orders, please ensure that you review and confirm all details carefully before placing your order. Bulk orders are non-refundable and non-cancellable once processed.

Conclusion

By placing an order with Ne'ethoz Products & Design LLP, you agree to our shipping policy. We are committed to delivering your orders efficiently and securely. Thank you for choosing Ne'ethoz Products & Design LLP.